Warranty & Returns - Fether Beauty
Everything you may need to know about how we handle warranty claims and product returns.
All purchasers of Fether products have 14 days to return said unopened products from the day which said product is delivered for a full refund.
Fether, however, does not accept returns for products whose boxes have been opened.
10 Year Quality Guarantee
You may claim 50% off your next online order from our shop under our 10-Year Quality Guarantee (limited for one-time use) if a defect occurs with your Fether device after the initial 12-month period but within the period of the 10-Year Quality Guarantee.
12 Months Limited Warranty
Fether warrants this device for a period of ONE (1) YEAR after the original date of purchase against defects due to faulty workmanship or materials arising from Normal Use of the device. The warranty* covers working parts that affect the function of the device. It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty.
If you discover a defect and notify Fether during the warranty period, Fether will, at its discretion, replace the device free of charge. Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original order confirmation receipt. Replacement products claimed under warranty are not entitled to renewed 12-month warranty coverage.
To claim your warranty, you must email firstname.lastname@example.org requesting a Warranty Claim and our customer service team will provide you with instructions.